Assistant General Manager

Overview

CLS Living's  mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization.

 

The success of the company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.

 

Company Benefits and Perks

• Generous paid time off
• 401(k) matching
• Health, Dental and Vision
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment

Responsibilities

The Job At-A- Glance:

Our Assistant General Manager are customer-centric mindset individuals, who are team builders and leaders who provides support, mentorship and direction to ensure a high level of Employee and Resident engagement. Must be prepaid to act as General Manager in their absence.  

Staff Development and Leadership:

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.

Property Administration:

• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.

Facilities:

• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.

Financial Performance:

• Maintain occupancy at or above 99% and collections at or above 98% of potential income.

• Perform lease processing and administration, to ensure accuracy of property management software.  Perform regular audits of property management software and leases as needed.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.  
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts; and effective budget management.
• Assist Manager to oversee monthly reports, budget targets, and variance reports as needed.
• Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.  

Customer Experience & Sales

• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
• Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.

 

The activities listed above may not be all inclusive.

Qualifications

Relevant Systems and