Regional Veterinary Business Partner (Texas/Arizona/ Kansas)

JOB SUMMARY:

The Regional Business Partner (RBP) is responsible for ensuring the seamless operations of multiple pet care center locations within an assigned region. This region will have anywhere from 10 - 30 locations and could span multiple geographies.  The RBP is a thoughtful, passionate leader of people who believes in the mission and values of Petfolk (SWEAT).  The RBP works with the corporate management team and the Business Partners to meet all budgetary, client satisfaction, and patient care goals as established by Petfolk leadership. 

 

Reporting to the Director of Partner Support, the RBP will manage multiple Business Partners within an assigned geography.   The RBP will be integral in successfully supporting established pet care center business partners.

• Focus on the initial training and integration of Business Partners for new PCCs and for Business Partners hired into existing PCCs 
• Responsible for execution of stellar operating profits within the Region they serve
• Communicate and collaborate with the Operations, Human Resources, Talent Acquisition, and other Petfolk departments to ensure the growth and success of PCCs within Petfolk markets
• Will assume direct leadership of any PCC location that does not have a Business Partner

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Finance & Business Intelligence

• Responsible for exceeding revenue growth to budget and cost-managing strategies to result in exceeding operating profit of the portfolio through coaching & developing Business Partners within the area
• Responsible for recognizing and coaching to cost-saving measures to include inventory management, effective utilization of staff & calendar management, new service streams
• Monitor key metrics and performance indicators daily/weekly to achieve performance objectives, while also managing relationships with key stakeholders
• DVM Scheduling and Capacity Management
• Pet scheduling
• Inventory/COGS
• Team scheduling & labor management
• Gold Star Leaderboard Metrics
• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth & service mix and offerings
• Partner with hospital leaders, and BI to diagnose issues, identify opportunities, and develop corresponding action plans
• Deploy structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
• Prioritize areas of focus based on impact and urgency; help teams do the same
• Will partner with Finance & BI teams to determine opportunities to hire for growth & utilize new service streams
• Will be responsible for providing input to strategic scheduling of locum DVMS in partnership with the Regional Medical Partner

Other Duties

• Provide leadership and oversight to Business Partners to focus on financial performance while maintaining Petfolk standards
• Will support new DeNovo locations and their teams from First Day Open
• Assist with the implementation of cultural & brand standards for pet care centers in collaboration with the leadership
• Champion Petfolk culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission.  Will partner with the Petfolk “Culture” team to advise/participate in events meant to support the culture and community of Petfolk
• Will advise on local grassroots marketing efforts
• Will be responsible for hiring new Business Partners in the region
• Advise Business Partners on operational policies and recommend changes where applicable to improve performance
• Will coach and develop business strategies to improve margin performance at the pet care centers
• Instill a sense of accountability and customer service excellence with our teams at all levels
• Achieve results through influence and partnership versus through authority or directives
• Facilitate connections and community among individuals and hospitals within markets
• Will work with Business Partners & People on all HR matters
• Random site audits of the pet care center to ensure physical plant standards are being maintained

Growth Strategy

• Will partner with our Business Intelligence team to provide insight to data discoveries that could provide margin opportunities within the clinics.  Will participate in budgetary conversations.
• Will spearhead and ensure grassroots marketing efforts in the region

• Partner with Petfolk departments (marketing, BI, recruiting, HR, business development, and financ