Onboarding Support Liaison (OSL) Lead, U.S. Enterprise

Onboarding Support Liaison (OSL) Lead – Temporary Staff Hire- US Enterprise

Location: Twin Cities (Minnesota); non-remote position with frequent visits within the metro area.

Role: 40 hours/week, weekday/daytime hours., limited term through June 30, 2026 

Reports to US Enterprise Co-Lead, Strategy and Engagement.

Applicants must be legally authorized to work in the United States

Purpose 

The Onboarding Support Liaison (OSL) Lead is responsible for building and sustaining a pipeline of New American jobseekers into Long-Term Care employment and supporting them through employer onboarding, compliance, and required digital training.

This temporary role focuses on mobilization, outreach, tool testing, and direct service delivery to ensure that New Americans are able to successfully engage with onboarding systems and that Alight can test, refine, and document a scalable onboarding support model.

During this phase of the grant, the OSL Lead will spend significant time conducting outreach and job support activities to ensure a steady stream of clients reaches the point of needing onboarding assistance. As the pipeline stabilizes, the role will increasingly focus on digital onboarding support, workflow refinement, and documentation for replication.

Key Responsibilities 

1. Pipeline Development, Outreach, and Mobilization 

• Proactively conduct outreach to New American-serving CBOs, PCA and CNA training providers, and LTC employers to generate awareness of the OSL service and identify potential clients.
• Maintain consistent engagement with New Americans currently in training programs or recently graduated to ensure a steady pipeline of individuals reaching the onboarding stage.
• Document all outreach activities, partnerships, and referrals to build a portfolio of LTC employers, training providers, and onboarding systems across the metro area.
• Coordinate with employers and training partners to identify when new hires will require onboarding support and ensure timely connection to services.

2. Direct Job and Onboarding Support

• Work with job seekers to apply for relevant positions, interview, and complete all steps necessary to begin orientation and training.
• Facilitate one-on-one onboarding support for 15–20 New American hires at a time using platforms such as Relias, HealthStream, Paycom, MedTrainer, etc.
• Troubleshoot barriers related to login, navigation, comprehension, and digital literacy.
• Communicate in plain language, supporting English and digital literacy needs.

3. Tool Testing, Documentation, and Continuous Improvement

• Map and assess onboarding platforms and employer processes.
• Obtain feedback from New Americans and stakeholders on onboarding supports and toolkits.
• Develop, document, and refine the OSL Toolkit / SOP.
• Track outcomes, document lessons learned, and contribute to final reporting and recommendations.

Success Measures 

• Demonstrated ability to generate and sustain a pipeline sufficient to maintain an active caseload of ~20 New American clients through ongoing outreach and partner engagement.

• ≥85% onboarding completion rate achieved among supported clients. 

• Employer engagement processes established with at least 5 LTC employers or training providers per month. 

• ≥80% client satisfaction reported. 

• Final handover package delivered with actionable recommendations for future program phases. 

 Quarterly Breakdown 

 Key Responsibilities & Deliverables 

 Months 1-2: Foundation Building