Sr Customer Success Manager - Evisort

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At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Evisort. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Evisort is a Workday solution that primarily serves legal and procurement stakeholders and allows customers to create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

About the Role

As a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements. As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews and engagements, you will ensure your customers realize value and uncover adoption opportunities.

Responsibilities:

• Focused on high-touch, curated experiences for Evisort’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey

• Acting as a strategic partner with insights into customer’s legal and procurement organizational and business objectives and driving product adoption by aligning Evisort’s features and functionality with customers' overall business needs

• Develop and maintain strategic success plans that align with the customers’ business objectives and/or company goals. 

• Collaborate with the customer to set clear, measurable goals and KPI’s that drive mutual success.

• Ability to understand and identify Evisort's services and offerings and how they help meet customer’s objectives leading to upsell opportunities

• Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution

• Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities (upsells; renewal strategies). 

• Acting as a liaison between product management and the customer with a focus on communicating the Evisort Roadmap and how this will influence customer activities

• Collaborating cross functionally with account team members to create a seamless & optimal customer experience.