Manager, People + Culture (Comp + HRIS) - Client Service Team

Let us introduce ourselves. livingHR is the remote-first, professional services “work agency” created to make work better. We have served over 400+ organizations to provide human-centric, future-of-work ready, HR-managed services, professional services, and products to augment HR and People functions around the world.  
livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients, partners, and communities. We are adaptable, entrepreneurial, and always looking to iterate and make improvements, which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same, and you prescribe to the idea that variety is the spice of life, then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team, where no task is too big or too small, and feedback is welcomed.  To learn more about our Culture Code, Cares Campaign, and our WeBelong work in Diversity, Equity, and Inclusion visit our website: https://livinghr.com/.  
 Overview  Collaborate with the Principal and client stakeholders to support the successful delivery of livingHR products and solutions. Play a critical role in maintaining a high level of client satisfaction by contributing to resource allocation, initiative prioritization, and achievement of project goals within defined budgets and timelines. Assist in coordinating and delegating tasks to the project team, ensuring smooth execution and adherence to client expectations.

Impact

• Conduct compensation benchmarking using market data and internal metrics to inform competitive salary structures. Develop and implement salary structures, pay bands, and other compensation-related frameworks that align with business objectives and client needs.
•  Lead and participate in HR technology projects, including requirements gathering, vendor evaluations, implementations and system configuration, and user testing and development of training materials.
•  Utilize data from people analytics, surveys, compensation benchmarking, and business metrics to generate actionable insights and recommendations. Collaborate with team members to support internal and external clients through impactful data storytelling.
•  Apply a combination of HRBP and People Operations experience to help clients align HR initiatives with their business strategies, with a focus on tactical execution and operational improvements.
•  Take a hands-on approach to delivering high-quality work, collaborating with team members to ensure tasks are completed effectively. Support team members' growth by sharing knowledge and creating opportunities for exposure to different practice areas.
•  Build and maintain strong client relationships by supporting onboarding, implementation, and ongoing client needs, ensuring clients experience livingHR's value as a strategic partner.
•  Stay informed on emerging trends in compensation, HR practices, and leadership development. Contribute to team discussions on enhancing consulting offerings and identifying opportunities to add value for clients.

Requirements

• Bachelor's degree in related field  
• Proven experience (3+ years) in professional services management, with a track record of successful project delivery and client satisfaction 
• Minimum of 5 years of progressive experience in HR, specifically overseeing HR technology selection and implementation, people analytics, and compensation cycles and initiatives 
• Experience working as HRBP or broad generalist within both SMB and enterprise organizations  
• Experience with people analytics, survey data, compensation data, and business financial data 
• HR Technology experience, preferred 
• Execution of client strategy aligned to talent strategy  
• Proven track record of driving innovation and continuous improvement to support business objectives and enhance employee engagement and retention 
• Strong analytical skills with the ability to interpret data, analyze trends, and develop actionable insights and recommendations 
• Ability to travel for on-site client facilitations 

Metrics/KPIs

• Partner with principal to build and maintain strong account relationships by providing quality work that wows the client and drives strategic impact demonstrated through client KPIs (eNPS, turnover/attrition, career path ratio, time to fill, etc.) 
• Continuously improve client satisfaction demonstrated through livingHR serv