Senior Director, Forward Deployment Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We're seeking a highly experienced and strategic Senior Director of Forward Deployment Engineering. This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Forward Deployment Engineers.

This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.

We're looking for someone with:

• Proven Leadership: 10-12+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services.

• Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.

• Enterprise Customer Focus: Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive).

• Problem-Solving Mindset: Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change. Resourcefulness, flexibility, and a "get-it-done" demeanor are essential.

• Industry Experience: Public Sector or Regulated Industries

Your Impact

Leadership & Team Management

• Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.

• Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.

Technical Strategy & Execution

• Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.

• Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.

• Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.

Customer & Business Impact

• Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.

• Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.

• Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.

Qualifications

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience building and deploying Agentforce agents or Einstein Bots.

• Familiarity with prompt engineering, LLM integration, and AI governance practices.

• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).

Note: Candidates should expect approximately 50% custome