Personal Stylist Support - NorthPark Center

Job Description

We are seeking a highly motivated and customer-oriented individual to assist our most elite sellers as a Personal Stylist Assistant. In this role, you will provide crucial support to our top-performing sellers, assisting them in delivering exceptional customer service and maximizing sales opportunities. Your excellent organizational skills, attention to detail, and ability to thrive in a fast-paced environment will contribute to creating an outstanding shopping experience and the success of the seller and store.

A day in the life....

Support the Personal Stylist in all the following, but not limited to:

• Collaborate closely with our top sellers to enhance the customer experience through efficiencies that increase sales
• Support the customer journey through end-to-end appointment support
• Set up customer fitting room with merchandise selected by the salesperson and clear rooms when finished
• Grabbing product/size swaps for the seller to remain with the customer
• Ringing transactions and placing orders on behalf of the seller
• Managing the seller’s appointments, next-day confirmations, and calendars
• Support the seller’s Personal Book (clienteling application) by adding customers for outreach and follow up
• Ensure all appointments are booked and accounted for in appointment tracking tools
• Follow up with customers daily, including order delivery/canceled orders, alterations, and thank you notes

Additional responsibilities may include:

• Support team goals and build positive relationships
• Perform daily department maintenance tasks, including stock work, re-merchandising, price markdowns, and light cleaning

You own this if....

• Previous experience in retail preferred 
• Excellent customer service skills, with the ability to engage with customers in a professional and friendly manner
• Ability to work collaboratively and support the seller without being directly responsible for selling
• Thrives in a fast-paced environment and works with a sense of urgency
• Exemplary verbal and written communication skills
• Experience with digital selling tools preferred
• Strong organizational skills and attention to detail
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Scheduling & Hours:

• This position requires schedule flexibility, including evening and weekend shifts

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

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