Vice President of Facilities - Concord Hospitality Enterprises (Raleigh, NC)

Concord Hospitality is seeking a Vice President of Facilities who will be responsible for the strategic leadership and operational oversight of facilities management across a portfolio of hotel properties. This role ensures all hotels maintain exceptional physical standards that enhance guest experience, protect brand reputation, and maximize asset value. The Vice President of Facilities leads capital improvement initiatives, ensures compliance with hospitality brand standards, and drives efficiency, sustainability, and service excellence across all locations.

As a Concord Leader you will be responsible to:

·         Inspire greatness in your team.

·         Encourage and support team members to reach their full potential.

·         Create a work environment that is a Great Place to Work for all.

·         Lead with integrity, transparency, respect, and professionalism.

·         Care for your team and their families.

Key Responsibilities

Strategic Leadership

• Develop and execute a portfolio-wide facilities strategy aligned with company growth and hospitality brand standards
• Partner with Operations, Ownership and Brand teams to ensure properties consistently meet or exceed guest expectations
• Lead long-term capital planning, including renovations, property improvement plans (PIPs), and new hotel openings

Property & Facilities Operations

• Oversee maintenance and engineering operations across multiple hotel properties
• Ensure all guest-facing and back-of-house areas are maintained to the highest standards
• Implement preventive maintenance programs to minimize downtime and service disruptions
• Drive consistency in facilities operations across branded and independent properties

Guest Experience Focus

• Ensure facilities directly support a high-quality guest experience (room condition, public areas, amenities, etc.)
• Collaborate with General Managers to resolve facility-related guest issues quickly and effectively
• Monitor and improve metrics tied to guest satisfaction (e.g., cleanliness, maintenance scores, online reviews)

Capital Projects

• Lead execution of capital projects and emergency maintenance issues
• Coordinate with ownership groups, brand representatives, designers, and contractors
• Ensure projects are completed on time, within budget, and with minimal disruption to hotel operations

Financial Oversight

• Identify cost efficiencies without compromising guest experience or brand standards
• Oversee vendor sourcing, contract negotiations, and service level agreements

Compliance & Brand Standards

• Ensure all properties comply with local, state, and federal regulations (safety, fire codes, ADA, environmental, etc.)
• Maintain adherence to franchise or brand standards (e.g., Marriott, Hilton, Hyatt requirements)
• Lead property inspections and audits, addressing deficiencies proactively

Sustainability & Energy Management

• Implement energy efficiency programs to reduce operating costs and environmental impact
• Track and report sustainability metrics across the portfolio
• Introduce smart technologies and green initiatives aligned with hospitality trends

Emergency Preparedness & Risk Management

• Develop and oversee emergency response plans for all properties (weather events, system failures, etc.)
• Ensure readiness for 24/7 operational support in a hospitality environment
• Minimize risk to guests, employees, and assets

Leadership & Team Development

• Lead regional engineering and maintenance teams
• Establish training programs specific to hospitality facilities standards
• Partner with General Managers to ensure alignment between operations and facilities teams
• Foster a culture of service excellence, accountability, and rapid response

Qualifications

Education

• Bachelor’s degree in Engineering, Facilities Management, Hospitality Management, or related field

Experience

• 10+ years of facilities, engineering, or property operations experience within hospitality
• 5+ years in a senior leadership role overseeing multiple hotel properties
• Experience with branded hotels and franchise standards (PIPs, QA audits, etc.) strongly preferred

Skills & Competencies