Customer Support Specialist

Company Description

About Us

At Sharpcontra, we are committed to shaping the leaders of tomorrow. As a forward-thinking business consulting firm, we specialize in empowering organizations through strategic leadership, operational excellence, and transformative growth. Our mission is to unlock the full potential of people and teams by cultivating a culture of innovation, accountability, and purpose. Join us in Cleveland and be part of a team that values development, initiative, and long-term impact.

Job Description

Job Description

We are looking for a highly motivated and detail-oriented Customer Support Specialist to join our Cleveland, OH team. In this role, you will serve as the first point of contact for our clients, ensuring every customer interaction is handled with professionalism, empathy, and efficiency.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal systems

• Provide accurate information regarding products, services, and policies

• Identify and resolve customer issues efficiently and effectively

• Maintain detailed and organized records of customer interactions

• Collaborate with internal departments to improve service quality

• Escalate unresolved issues to appropriate teams when necessary

• Monitor support metrics and contribute to process improvements

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1+ year of experience in customer service or support

• Strong verbal and written communication skills

• Excellent problem-solving and organizational abilities

• Proficiency in Microsoft Office and CRM platforms

• Ability to handle high call volumes and multitask in a fast-paced environment

• A positive, customer-first attitude and strong interpersonal skills

Additional Information

Benefits

• Competitive salary ($55,000 - $62,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Opportunities for career growth and professional development

• Supportive and inclusive work environment