Young Adult Mentor - Swing

Wage: $21.95 + DOE + DOQSchedule: Wednesday - Sunday 4:00pm - 12:30amBenefits: Employer Paid Healthcare, Vision, and Dental Insurance. Flexible Spending Account, Employee Assistance Program, discounted gym membership, 6 weeks of PTO per year, and much more!

Preferred Qualifications:

• High School diploma or GED strongly preferred but not required.
• 2  years of social services experience including mentoring, peer support, or direct care preferred; and/or equivalent combination of education and experience preferred but not required.
• Experience with coaching life skills and engagement with 18- to 24-year-olds preferred.
• Knowledge of and experience in using trauma-informed care principles required.
• Demonstrated experience in mediation between persons exhibiting escalated behavior required.

Essential Job Duties Include (But Not Limited To):

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Mentor Young Adults
• Providing support and guidance to the youth, including helping them to develop social skills or offering academic assistance as needed.
• Meeting with youth regularly to discuss their progress, offer advice, and build relationships.
• Helping youth develop social skills such as conflict resolution, teamwork, and empathy.
• Providing guidance on personal issues such as family problems or life skills.
• Encouraging positive behavior through praise and recognition when appropriate.
Staff & Guest Communication
• Provide calm, decisive leadership to team members while on shift.
• Communicate staffing, guest or safety concerns proactively with Shelter Manager. 
• Review and answer questions from guests about the participant agreement.
• Oversee guest hospitality including: food, belongings, location, directions and clarifying expectations.
• Responsible for communicating updates to their shift team during transition times and post relevant updates to homebase and the pass down log. 
• Mentor staff & volunteers when necessary.
De-escalation Management
• Use trauma-informed care principles whenever possible when interacting with staff and residents.
• Assist other staff and volunteers in providing a calm and safe environment for guests.
• This may include checking individual living spaces or monitoring community areas and/or parking lot activity, or handing out supplies.
Uphold Policy & Procedures
• Be the first point of contact for service providers, community partners, and emergency responders coming on-site.
• Carry out shelter protocols and emergency procedures in the event of an incident.
• Ensure youth are checked-in/out of the shelter by reception staff.
• Verify forms are being completed accurately upon intake.
• Attend required training and learn policies and procedures for shelter operations.
• Show up on time for scheduled shifts.
• Check Homebase at least once per shift. Check email at least once per shift.  

Work environment: ●       Close quarters with vulnerable people including individuals without stable living situations who may be struggling with mental health and substance use concerns. ●       Indoor/Outdoor work environment with frequent interruptions and demands, and occasional unpredictable behavior. ●       Going up and down stairs multiple times a shift. ●       Standing / walking the majority of the shift. ●       Must be able to push, pull, and/or lift 50 pounds or less.