Community Associate

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY22 and approximately 25,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible.

Community Associate

The Community Associate will be a member of a community team reporting directly to the Director of Community/Digital Support and is responsible for maintaining the healthy “pulse” of Analog Devices EngineerZone® community. We seek a collaborative, creative and resourceful community professional to join our growing community team. An ideal candidate has experience cultivating online community programs, is an exceptional communicator and relationship builder and knows how to make data-driven decisions.

Your direct efforts ensure our customers are not just happy with Analog Devices (ADI) products and support but are enthusiastic advocates. You understand the primary success in your job is not dependent upon technology, it is about interaction and the sharing/creation of content and engaging experiences.

Responsibilities

• Ensure that a positive environment is maintained that reflects ADI’s commitment to excellent customer service and escalate all concerns as needed
• Support forum managers requests
• Assist forum managers in maintaining SLA standards
• Maintain content calendar for blog program and EZ featured places
• Create gamification and engagement campaigns
• Publish new content based on content metrics that increase engagement
• Provide interactions oversight, training, and best-practice sharing (forum manager, new member, partner & employee training)
• Create support documents for private and public help forums
• Collect, analyze and act upon member feedback through surveys and other methods
• Host monthly forum manager meetings to review service response times, announce new initiatives and solicit feedback

Skills & Qualifications

• Passionate about social networking and collaboration technologies
• Ability to quickly respond to management and end-user requests
• Efficient time management skills
• Ability to work collaboratively with a global workforce
• Demonstrate a high degree of customer service and relationship-building abilities
• Multi-tasker who understands how to develop tactical plans that align with the company's strategy

Education & Experience

• Bachelor’s degree in Marketing, Communications, or related field
• 3+ years’ experience working with online communities or discussion forums
• Proficient with Microsoft Office suite of tools
• Experience with Verint/Telligent, Jive preferred

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

EEO is the Law: Notice of Applicant Rights Under the Law.

Job Req Type: Experienced

          

Required Travel: Yes, 10% of the time

          

Shift Type: 1st Shift/Days