Computer Operator I

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Summary

 

Join the WINNING TEAM at IGT Global!  IGT is seeking a Computer Operator in the area of Columbia, SC. This position requires you be flexible with shift as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week.

 

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Medical benefits day one of being an IGT employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
 

Responsibilities

 

Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.
Monitors logical security through use of established tools and procedures.
Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
Submits recommendations to create and/or maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements
Adheres to IT best practices by following established IT best practice performance and audit 
Supports local testing policies and procedures
Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
Assists in providing informal coaching and mentoring to junior level operators.
 

Qualifications

 

High School diploma or equivalent required
IT, technical, or related college degree or certifications are preferred
1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions
Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
Technical knowledge and skills required
Must be able to monitor and troubleshoot multiple technologies

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportu