Business Travel Consultant

About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk. 

About the Role:

We are looking for an experienced, hands-on Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

Are you a problem solver and an empathetic professional driven by customer experience? Are you tired of companies that take their customers for granted? Ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel?

As a Business Travel Consultant, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.

What will you do?

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Document and share customer feedback to help refine service delivery.
• Support the team in achieving retention and satisfaction goals specific to the NAM market.
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Stay up-to-date with new features and product launches in TravelPerk - there are lots, so be prepared for some serious innovation!

What you’ll need to have:

• Excellent English, spoken and written
• Familiarity with North American business culture and customer expectations.
• Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
• Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
• A proven background working in the business travel industry.
• Proven experience going above and beyond to provide an amazing service to help customers

What we always look for:

• Independent and autonomous. You don’t need hand-holding to get things done
• Good prioritisation and focus skills
• Empathy - understand what our customers need
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to receiving and giving constructive feedback
• You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself