Youth Safety Program Manager, Trust & Safety - San Francisco

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

TikTok Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address the risky behaviors and actors in the community.

About the Team
Youth Safety is a core pillar of the T&S team, bringing together the expertise of Product Managers and Program Managers into one group. Our mission is to protect young people on TikTok - and throughout the wider ecosystem - by building protections and education that help keep young people safe on our platform and participating in industry-wide strategies and development. This role will be responsible to support the development of best-in-class protections against Child Sexual Exploitation and Abuse (CSEA), including developing machine learning models, implementing external solutions, working in partnership with our specialist CSEA review and investigations teams, and onboarding new features and product areas across the company into our CSEA protections. Note that this role may involve exposure to CSEA content and discussions of CSEA as part of the core responsibilities.

Responsibilities:
- Lead end-to-end programs designed to enhance protections against CSEA. This includes developing and/or improving ML models, collaborating with external partners, and ensuring that safeguards are integrated into new product features.
- Have a solutions-oriented mindset to effectively identify and address problems. Develop system implementation plans, scale safeguards across different products and enhance existing processes.
- Support the implementation of regulatory requirements to ensure compliance.
- Partner and align with multiple cross-functional teams (from Policy, Legal, T&S Product, Core Product, Ops) to drive program development. Facilitate consensus on solutions, develop strategies to address critical issues, and ensure effective execution.
- Collaborate with external partners to assess potential new technology integrations and develop integration plans for our products.

Qualifications

Minimum Qualifications:
- 6+ years experience;
- Proven experience in program and/or management, particularly in areas related to Trust and Safety or similar fields such as Risk, Fraud, Consulting;
- Experience in developing and implementing scalable systems and processes;
- Understanding of machine learning models and their application in safety measures;
- Demonstrated ability to work with cross-functional teams and external partners;
- Excellent problem-solving skills with a solutions-oriented approach.

Preferred Qualifications:
- Knowledge of current legislation related to CSEA and experience with regulatory compliance;
- Excellent communication and collaboration skills;
- Ability to navigate complex, multifaceted problems and drive towards effective solutions;
- Worked with global teams across multiple time zones, ability to shift priorities and adapt to change.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with