Customer Service Agent

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Laredo, W Bob Bullock Loop 

Division: Air & Sea 
Job Posting Title: Customer Service Agent 
Time Type: Full Time

 

 

SUMMARY
The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for handling inquiries and providing information; primary point of contact with the customer
• Provides expediting, tracing and POD support as required
• Resolves issues raised by the customer quickly and efficiently
• Prepares and distributes weekly, monthly and quarterly reports on freight
• Manages premium freight data base
• Captures, enters and reports data accurately; ensures the attainment of key performance indicators
• Provides ad hoc reporting and analysis as requested
• Becomes proficient in all DSV Transportation supported operations at the facility
•  Identifies and implements cost and process improvements
• Documents cost avoidance and savings attained
• Works on special projects and assignments as needed

OTHER DUTIES

• Supports Implementation, Account Management and Customer during account set-up.
• Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
• Performs other duties as required.
• Ability to listen and comprehend instructions.
• Ability to work independently while recognizing the need to be part of a team.
• Strong aptitude for organization with high volume of paperwork.
• Bring a can do attitude to work every day.
• Willingly assist coworkers with projects.
• Great Work Ethic (puts company’s needs ahead of personal ambition).

 

SUPERVISORY RESPONSIBILITIES

• None

 

MINIMUM REQUIRED QUALIFICATIONS 

Education and/or Experience

• High School diploma.
• 2 years’ experience in a logistics, customer service or related field

 

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

• Proficient typing and PC skills required
• Proficient with all Microsoft Office computer applications
•  

Language Skills

• English (reading, writing, verbal)
•  

Mathematical Skills

• Intermediate
•  

PREFERRED QUALIFICATIONS

Education and/or Experience

• College degree.
• 3 years’ experience in a logistics, customer service or related field

 

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile (if applicable).

 

WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require s