Operations Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

JOB SUMMARY

The Operations Manager will be responsible for all operational services, import and export traffics in air and ocean trade. This position will ensure operational excellence, for JAS East Region 4PL and Lead Logistics services, and support product initiatives.

Overall objecitive is to support JAS branch operational excellence, product initiatives, while driving operational, financial, and compliance objectives.

ESSENTIAL FUNCTIONS:

• Responsible of statistics and KPI´s of operational performance in the country/branch.

• Handling freight audit, payments, and invoicing ensuring no business disruptions while controlling freight costs.

• Complete visibility to booking forecast, from PO issued to booking requested, booking confirmed, and booking distributed to key client stakeholders.

• Ensuring metrics/ KPIs, and exception reporting covering client, carrier, and JAS performance are met.

• Responsible for the relationship with International Air Transport Association-(IATA) at National Level and fulfill with the operational requirements of IATA.

• Detailed tracking and tracing processes providing visibility to cargo in-transit to ultimate consignee.

• Awareness of key import and export lanes and operations processes/requirements.

• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.

• Adhere to the compliance rules and policies for local, federal and JAS.

• Maintain and grow relationships with customers and carriers.

SUPERVISORY RESPONSIBILITIES:

• Conduct performance evaluation for direct reports, and customer services department.

• Manage branch workflow initiative adherence using PowerBI dashboard to enhance staff productivity.

• Identify and relay personnel issues to Branch Manager.

• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS:

• Detail oriented, able to multitask and meet deadlines

• Proficient written and verbal skills

• Adept in computer skills including Microsoft Office suite.

• Organizational skills

• Self-motivated, able to work in a team and independently

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred or transportation, ocean freight or international business equivalent experience.

• 5+ years of freight forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.

• 5+ years of prior supervisory/managerial experience.

• Experience in air freight operations duties. and cost control in air freight product..

• English and Portuguese advanced proficiency language (written and speaking preferred).

• CargoWise (C1) experience is a plus

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.  While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employ