Strategic Solution Executive, Epic

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Job Profile Summary

The Strategic Solution Executive is a trusted solution advisor and content-deep executive to Nordic’s valued clients: building strong client relationships in the areas relevant to their solution focus, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Business Line delivery executives to match and revise Nordic solutions to meet client needs, leading and supporting business development and growth opportunities in their area of focus, and prospecting new opportunities within existing Nordic clients and new clients to expand Nordic’s brand and services.

To be successful in this role, the Epic Strategic Solution Executive should have demonstrated success in the following:

1. Having deep knowledge of Epic’s architecture, functionality, and GTM approach with history of Epic certification

2. Creating strong relationships within Epic and Epic customers to leverage as needed to inform best practice recommendations for Nordic clients

3. Working with cloud and niche vendors to architect solutions beyond the Epic platform by applying design thinking to improve user experience and care quality while driving financial improvements

4. Leading and managing change associated with successful adoption of Epic and other digital tools and platforms across stakeholder groups

5. Articulating platform value to the strategic priorities, operating models and KPIs of Nordic’s client’s C-suite, operational leadership and IT leadership teams

6. Developing innovative GTM approaches for consulting delivery and sales related to Epic services and platform optimization

7. Serving as a thought leader within the health IT industry

8. Demonstrating tireless commitment to delivery excellence

Job Description

Key Responsibilities

The Strategic Solution Executive will work across multiple accounts, to originate and support revenue growth in their solution area, incorporating Nordic’s service catalog across any lines of business (Transformation & Innovation Services, Implementation Services, Staffing Services, and Managed Services). Key responsibilities, aligned to key areas of focus and collaboration, include but are not limited to:

Delivery Engagement

• Collaborate and partner with Delivery leaders to develop go-to-market (GTM) strategy, roadmap, messaging, and engagement​ plan
• Define and coordinate development of GTM content, approaches and artifacts, working collaboratively with Delivery and Marketing team members
• Contribute to solution design approach, plan and pricing approach in collaboration with Delivery leaders
• Elevate Nordic’s market differentiators in GTM solution planning and GTM messaging

Partnership Leadership

• Develop relationships with related solution vendors, collaborating with Nordic Partnership and Delivery leaders, to expand Nordic’s GTM sales approach
• Provide feedback on partnership success in driving solution sales and revenue

Client Engagement

• Provide Sales team members with strategic solution insights, coaching, mentoring and leadership​
• Align solution messaging to customer personas​ to expand Nordic’s value proposition to our customers’ strategic plans and priorities
  • Identify and develop relationships with client buyers within existing clients.
  • Identify and develop relationships with client buyers at new and dormant clients
• Enable GTM campaigns in collaboration with Delivery leaders and Marketing​
• Develop workshop approaches focused on Solution sales, elevating Nordic GTM approach
• Coordinate with other Nordic teams and resources to develop content for delivery and/or presentation to client
  • Facilitate introduction of Delivery and Sales team members to client for long-term relationship development and ownership
  • Maintain contact and communication with clients to help ensure smooth delivery start-up and relationship strength as part of Nordic’s commitment to being 100% referenceable

Sales Leadership

• Demonstrate a high sense of urgency, with ability to independently drive opportunities and revenue through existing and new accounts
• Follow Nordic standard processes while identifying, developing, managing, and winning solution sales opportunities
• Develop and manage a pipeline of opportunities to satisfy individual, regional, and team metrics
• Display leadership skills that best represent Nordic’s Maxims and commitment to 100% referenceability, both internally and externally
• Lead coordination, creation and deliv