Implementation Project Manager (Enterprise Healthcare Software)

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

Job Description

As the Implementation Project Manager for Authenticx, you will be an integral member of our Client Onboarding team and you will: 

• Manage several software-as-a-service (SaaS) implementation projects at any given time, with steadily increasing numbers
• Communicate and collaborate with internal teams to identify efficiencies and ensure timely completion of tasks and projects 
• Manage project timelines and the delivery of agile client onboarding experiences 
• Work within MS Teams and other designated onboarding software to optimize internal and external communication
• Ensure regular adherence to budget tracking measures from all internal members as a metric of time to delivery of value to the client 
• Efficiently manage reports, share concerns and needs, creatively identify solutions, and track resource management 

Qualifications

Our ideal Implementation Project Manager possesses the following qualifications:

Standard:

• 2-3 years of software-as-a-service (SaaS) implementation experience
• Experience simultaneously managing several implementation projects for high-profile clients  
• Highly adaptive team player with the ability to get along with several personality types while holding team members and clients accountable to deadlines 
• Exceptional written, verbal, analytical, and organizational skills 
• Flexible, innovative, and quickly adaptable to change 
• Skills: leadership, creative problem-solving, accountability 
• Proficient with MS Office products and project management software 
• Works well within a highly-collaborative, virtual team environment

Preferred: 

• Experience leading software-as-a-service (SaaS) implementation projects for large enterprise clients
• Project Management Professional (PMP), Scrum Master, or similar certifications or work experience 
• Healthcare experience (Pharma, Insurance, or Provider)  

Past clients and colleagues might describe you as:  

• Organized -- you have the ability to keep track of several projects and communication sources concurrently. 
• Engaging -- you have a positive and can-do disposition that inspires confidence. 
• Creative -- you are able to work through challenges in creative ways.
• Disciplined -- you can work independently and manage autonomy but are also comfortable in a team environment. 
• Clear communicator -- you effectively use words, both oral and written, to communicate in a concise and professional manner.  
• Responsive -- you respond to project needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.  

Additional Information

• For local candidates, this is may be a hybrid position consisting of mostly remote/virtual working with on-site (Indianapolis northside) activities approximately 1-2x per week (this is flexible).
• For non-local candidates, this will primarily be a virtual/remote position with occasional on-site travel approximately 2-4x per year to Indianapolis, depending on location. 
• Candidates must be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future.