Bilingual Behavioral Health Case Manager/Liaison (BHCM) $2500 sign on bonus

This position is eligible for $2500 sign-on bonus.

Job Summary:

The Providence Center Bilingual Behavioral Health Case Manager/Liaison (BHCM) will coordinate, initiate, as well as participate in Medical and Behavioral Health services for adults of Open Doors Health Center (ODH) who have co-occurring Serious Mental Illness (SMI) and physical health condition, or chronic disease, individuals with Substance Use Disorder (SUD) and individuals with co-occurring disorders in order to ensure a holistic, whole-person approach is taken towards providing awareness of community, educational and economic resources available to LGBTQ+ Community with a focus on individuals who identify as Hispanic/Latin X and other underserved populations.

DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

SERVICE/ACCESS COORDINATION

BHCM will deliver brief, evidence-based practices shown to be effective for short term behavioral healthcare.

BHCM will deliver problem-solving therapy, behavioral activation, relapse prevention, safety planning and triaging to higher level of care in consultation with other care team members (PCP and Psychiatric Consultant).

BHCM will utilize short-term, 6-8 sessions for collaborative care practice.

BHCM will work with in collaboration with other healthcare providers on site an refer to these providers for specialized care (CBT for PSTD) or when greater than eight sessions of psychotherapy is indicated.

BHCM will be responsible for managing the patient registry and ensuring completion of all screening measures and individual care plans.

BHCM will attend weekly clinical team meetings to discuss clients/patients and use a stepped care approach for referring client/patients who would benefit from a higher level of care to other programs.

BHCM will be the system navigator and point of contact for shared ODH and TPC patients and families, with patients and families having direct access for asking questions and raising concerns.

Assist patients during their ODH medical appointment in understanding the relevant details of the visit, as requested by either the patient or the medical team. Provide interpreter services.

BHCM will assist with scheduling appointments for clients/patients with external medical specialists, as requested by the medical team and explain purpose of appointments in clear and simple language in patient’s spoken language when necessary.

BHCM will coordinate with ODH team and community services as needed to ensure that both current diseases, as well as preventative and health promotion needs are addressed as part of the holistic, whole-person, culturally-sensitive multidisciplinary team approach

TEACHING & EDUCATION
Teach and assist patients/clients to better manage their chronic diseases using realistic and SMART (specific, measurable, attainable, realistic and timely) goals.

Provide as-needed teaching to patients/clients during medical appointments in order to assist in the understanding of disease knowledge, medication compliance, specialty services recommended by primary care provider and/or any other medical needs the patient/client may require assistance in understanding.

Provide assistance with documentation such as Social Security, SSDI, SNAP, and when necessary Immigration documentation/application.

Assist patients/clients and their families in problem solving potential issues related to the health care system, financial or social barriers (e.g., transportation services or prescription assistance).

Use a step-by-step process when teaching skills.
Use positive reinforcement and encouragement.