Senior Client Experience Strategist

<h3>About the Company:</h3> <p>Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward. We are headquartered in Atlanta, GA. </p> <p>We’re a privately held, Great Place to Work Certified Company™ with multi-awards for our amazing culture. Plus we have an impressive 10+ year trajectory of sustainable growth. At Stable Kernel, we support our colleagues in ways that help them do some of the best work of their lives.</p> <h3> </h3> <h3>About the Role:</h3> <p>As a Stable Kernel Client Experience Strategist, your primary goals are to build loyalty with our clients and identify potential growth opportunities by operating as a strategic advisor to our clients. You will be on the front line with our clients, anticipating and staying one step ahead of their needs. Using your active listening and observational skills and having empathy for the client, you will function as a voice of the client, helping them understand and communicate the “what” and “why” of their technology needs to SK team members and leaders. You will leverage your relationship management and detail-oriented strengths to actively manage healthy client accounts, be a champion for positive change, and handle client escalations, if they arise. </p> <p>As a member of our client strategy organization, you will report directly to a Director of Client Experience and work closely with our engineers, project managers, designers, other client strategists, business analysts, our sales team, and other colleagues across the company.</p> <h3> </h3> <h3>Core Responsibilities Include:</h3> <ul> <li><strong>Project Impact:</strong></li> <ul> <li>Designing and implementing holistic and strategic solutions with an eye for growth and minimizing unnecessary complexity. </li> <li>Providing feedback and ideas that improve the overall health of the account.</li> <ul> <li>Defending the work against compromise and corner-cutting.</li> <li>Understanding the financial impact of decisions made.</li> </ul> <li>Utilizes advanced-level capabilities and supports team members by crafting reusable solutions within existing toolsets.</li> <ul> <li>Creating standard business process diagrams and product canvases that follow industry standards.</li> </ul> <li>Understanding cross-department practices and terminology, including design, engineering, and agile project management, to communicate with team members and clients.</li> </ul> <li><strong>Business Alignment</strong>: </li> <ul> <li>Understanding the client’s immediate challenges and strategic objectives.