Sr. Patient Scheduling Coordinator

Job Summary:

Supports a specialty surgical care team, including surgeons, APPs, and RNs, by managing daily operations, scheduling, and communications. Provides backup coverage for all subspecialty providers to maintain consistent operations.

Education/Experience:

• High school diploma or GED required.
• Three years of experience in a customer service role with problem-solving under pressure.
• Preferred: Experience in surgical specialties and knowledge of medical terminology.

Licensure/Certification:

• None required.

Key Responsibilities:

1. Manage phone lines for the specialty care team, meeting abandon rate goals.
2. Schedule appointments and tests, ensuring required authorizations are obtained.
3. Order and track outside studies or therapy, ensuring results are available before appointments.
4. Coordinate follow-ups with testing or treatment, ensuring results are uploaded into the system.
5. Facilitate communication between physicians and handle urgent calls or peer-to-peer reviews.
6. Cancel or reschedule appointments as requested by patients.
7. Review digitized studies to ensure all images are accessible.
8. Schedule ambulatory procedures, obtain pre-certifications, and coordinate with clinical staff.
9. Process external referrals, completing follow-up tasks as directed by physicians.
10. Return patient calls, communicate instructions, and schedule follow-ups as needed.
11. Assist in training new staff.
12. Manage physicians’ travel and academic calendars, ensuring accurate time-off tracking.
13. Handle urgent patient requests, routing appropriately to ensure safety and outcomes.
14. Address financial duties such as insurance authorization and patient billing inquiries.
15. Perform additional duties as assigned.

Skills/Qualifications:

• Ability to navigate multiple software systems for documentation.
• Self-motivated and capable of working independently.
• Positive attitude when interacting with patients and staff.

Work Environment:

• Medical office setting.

Physical Requirements:

• Sitting: Frequent (65%).
• Standing/Walking: Occasional (up to 35%).
• Lifting/Carrying/Pushing: Up to 20 lbs.

 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.