Homeless Outreach Worker, Operations Specialist I (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:    

$61,163.00 - $97,712.00 Annually
 

Hiring Salary Range:    

$61,163.00 - $79,438.00 Annually

Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary     
Baltimore City Mayor’s Office of Homeless Services (MOHS) is seeking a dynamic professional to fill a critical role in the day-to-day operations of the Homeless Outreach Team. This position reports to the Operations Officer II (Homeless Outreach Coordinator) of the Outreach Team within MOHS. A Homeless Community Outreach Worker promotes programs and resources to homeless individuals in the community and performs a variety of services to encourage these individuals to participate in programs that enable them to remain housed and stable. The work of this class involves no supervisory duties or responsibilities.Incumbents receive close supervision from a superior. Employees work a conventional work week that includes evening hours and may require weekend work. Work is performed both in an office under normal working conditions and in neighborhoods where incumbents may be exposed to extremes of heat and cold.

Essential Functions    

• Responsibilities of the Homeless Outreach Worker position include:
• Actively working outdoors in all weather conditions, including extreme heat in the summer, freezing temperatures in the winter, and during inclement weather such as heavy rain, snow, and storms
• Ability to work non-standard hours including early mornings, evenings, weekends, and holidays. It is expected that the Homeless Outreach Worker is flexible and available for emergency situations that may arise outside of regular business hours.
• Visiting communities and canvassing neighborhoods.
• Acquainting clients with community resources and services pertaining to social, health, and other programs, while encouraging utilization
• Developing a rapport with homeless individuals through frequent community outreach visits and offering support
• Processing applications or registration forms for services; may complete client demographic logs and other statistical information
• Operating a city issued vehicle; completing daily vehicle inspection reports; vehicle cleaning; and demonstrating all required vehicle safety laws and conditions
• Maintaining computerized log of daily activities and completes reports and other documents as needed
• Researching community resources that benefit homeless individuals and enhance services provided by community programs
• Performs related work as required

Minimum Qualifications
Education: Have an associate’s degree from an accredited college or university.
 

AND

Experience: Have five years of experience performing complex analytical support for an operational, technical, or administrative function is required.

OR
 

Equivalency Notes: Have an equivalent combination of education and experience. Non- supervisory experience or education may not be substituted for the required supervisory experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE. 
 

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING. 

Knowledge, Skills, and Abilities     
The ideal candidate will have:

• Driven commitment to providing continuous, reliable support