Sr. Business Director, Commercial Fraud Strategy

Sr. Business Director, Commercial Fraud Strategy

Summary: 

As a Senior Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

Team Description: 

The Commercial Fraud Strategy team plays the crucial role of protecting Capital One’s Commercial Banking clients from fraud in an ever changing environment. This team oversees the development and implementation of strategies, tools, and technologies to balance customer experience with fraud risks and losses, with an eye on both existing and emerging fraud mechanisms. The team has a mandate to focus on limiting asymmetric risks and stay ahead of emerging fraud trends while being well-managed and driving a streamlined customer experience. 

The team partners across strategy, product, operations, and enterprise risk groups as well as the enterprise-wide fraud defense community to drive continuous improvements. The team is also responsible for influencing and educating our partners and clients to enable uptake of best-in-class products and processes to ultimately strengthen and reinforce our overall Commercial fraud risk posture.    

About the Role: 

The Head of Commercial Fraud will lead a sizable team of analysts and risk associates. (S)he will be responsible for defining Commercial’s fraud strategy and executing against a bold agenda. (S)he will partner across the enterprise-wide fraud community and other value–chain stakeholders (strategy, ops, product, risk, etc.) to drive commercial fraud priorities, including implementing strategies using shared resources. (S)he will be responsible for leading the team across processes associated with managing the multiple underlying fraud programs (interacting with 2nd line risk group, managing to the required ratings, audits, and defining operating procedures). (S)he will also be the main representative to educate our clients, client-facing teams and other partners on fraud trends and best practices to holistically protect both Capital One and our customers. 

General responsibilities: 

• Commercial Fraud Expertise: Deep expertise in Commercial Fraud and emerging trends in fraud schemes as well as best-in-class protections. Demonstrated thought leadership in designing and implementing effective fraud defenses infrastructure, with an eye to asymmetric risks

• Strategic Leadership: Develop business and fraud defense strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting customer and regulatory demands 

• Operating Model Design: Proven ability to analyze complex business functions, design efficient operating models, and develop long-term strategic roadmaps

• Data Science & Machine Learning: Strong understanding of data science concepts, including machine learning, statistical modeling, and predictive analytics. Demonstrated experience leading teams that deliver fraud risk models in a financial services context is a significant plus. 

• Partnership: Partner with Product Managers, Design, Engineering, Sales, Operations and others to deliver an effective continuously enhanced fraud defense infrastructure for Commercial Bank and its clients 

• Execution: Coordinate across Capital One to manage and sequence delivery of Commercial fraud defenses intent, build defense requirements and execute against defense strategy. Oversee multiple projects and programs concurrently

• Strong Executive Communication: Impeccable written and oral communication credentials. Ability to effectively communicate complex technical and strategic concepts to a wide range of audiences, including senior executives, regulators, and technical teams. Strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Solid People Leadership Experience:  Demonstrated experience in building and leveraging the capabilities of large, diverse, high-performing teams, as well as business partners across the enterprise. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One. 

• Clear Results Orientation: Display an intense focus on achieving both short and long term goals. They should be able to drive and