Senior Operations Manager - Graduate Housing

Special Instructions to Applicants:

All interested applicants should attach a resume in the Supporting Documents section of the application, preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston, Texas, Rice University is ranked among the nation’s top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.

Rice is also a wonderful place to work. Rice faculty, staff and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice’s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name — RICE — Responsibility, Integrity, Community and Excellence.

Position Summary:
The Senior Operations Manager for the Housing and Dining Department at Rice University is a highly visible leadership role responsible for overseeing and enhancing the operational efficiency of housing and dining services. This position plays a crucial part in ensuring a seamless and high-quality experience for residents and diners within the university community. The Senior Operations Manager will lead initiatives, manage staff, and collaborate with various stakeholders to uphold the department's standards of excellence. This position entails overseeing hospitality operations, including food service and housing, for 3+ assigned colleges and 1–2 serveries totaling approximately 400,000–600,000 sq. ft. or student apartments. With an additional focus on leadership for summer conference programs and support for H&D administration, the Senior Operations Manager ensures the delivery of high-quality tenant and guest services through effective communication, strategic planning, oversight, and monitoring of work process systems.

Delivers high-quality tenant and guest services through excellent communication, planning, and oversight. Develops annual operating budgets and makes recommendations for maintenance and capital improvement projects.

This position is considered essential during a campus emergency. The incumbent in this position is expected to report to campus, provide the essential services designated, and work under the overall direction of the Crisis Management Team for the duration of a campus emergency.

Ideal Candidate Statement:
The ideal candidate has experience working in a team environment. He/She should be comfortable working in a fast-paced environment managing multiple tasks.

Workplace Requirements:
This position is exclusively on-site, necessitating all duties to be performed in person. Per Rice policy 440, work arrangements may be subject to change.

Physical Demands:

• Must lift and carry up to 20 pounds several times daily.
• Requires walking or standing up to eight hours per day.
• Other physical requirements include bending/crouching/kneeling, lifting, seeing, reaching, climbing, and balancing.
• Must be able to move throughout assigned areas, as work is performed indoors and outdoors.

Work Environment:

• Primarily an indoor work environment in various university settings, including offices, food serveries, and residential facilities. May be exposed to temperature extremes in facilities that are not climate-controlled.
• Some work may occur at heightened elevations on ladders or scaffolding or in wet areas, with possible exposure to toxic and caustic chemicals as well as kitchen mechanical equipment, sharp objects such as knives and meat slicers.

Work Hours, On-Call Schedule, and Travel:

• On-call duty involves being available outside regular working hours to address emergencies or critical issues promptly. This responsibility requires quick responsiveness via phone or other communication channels to ensure timely problem resolution.
• After-hours work may be required, or other work outside the regular schedule may be needed.
• Available on a con