Dynamics 365 Business Central Senior Consultant, Support
Stoneridge SoftwareAbout the role
Stoneridge Software is looking for an innovative and visionary Dynamics 365 Business Central Senior Consultant who will deliver exceptional results to help our clients win. We deliver post go-live support using our proven implementation methodology, and we want consultants with deep technical excellence, grit, and the ability to maintain a focus on empowering our client community for continual growth.
Our Senior Consultants work directly with our clients as business analysts and technical experts. You will provide hands-on configuration and support of Dynamics 365 Business Central to fit with the client's system requirements and business objectives. The Senior Consultant is also passionately striving to delight clients and seeks out ways to continuously improve their product knowledge and consulting skills. They jump at the chance to engage in new challenges and demonstrate that they enjoy their work by exhibiting their technical excellence and tenacity while being inherently client centric.
A Day in the Life
- Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
- Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
- Work reactively on break/fix support to ensure clients experience minimal service disruptions
- Escalate ISV-related product issues and work with partners to drive for resolution
- Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
- Design & test custom solutions & integrations managing functional design & scope. Effectively coordinate with development resources to build and deliver custom solutions and integrations
- Represent Stoneridge Software through effective communication with clients throughout the solution life cycle
- Work efficiently with resources from other internal teams or external groups as needed
- Mentor team members
- Leverage knowledge and experience to find and encourage win-win solutions with team members and clients
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