Government Partner Customer (GPC) Program Chief Expert (f/m/d)

 

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

 

What you'll do

 

We are looking for a Government Partner and Customer (GPC) Program Lead (f/m/d) to join our global team to manage a large IT implementation program for a customer in public sector. This position is part of the new GPC Office in within the Sovereign Services & Delivery Organization (SS&D) that combines all Sovereign Cloud deliveries at SAP.    

 

• Build and manage an IT implementation program for a large customer in government and public sector
• Consolidate and track all external facing efforts of SAP regarding this large customer in post-sales during the stage of delivery
• Multi-level stakeholder management within SAP to structure and strengthen alignment regarding enabling one voice messaging to the customer
• Manage alignment between all SAP internal stakeholders and respective project management activities
• Proactive screening for escalation for interactions or delivery items with escalation potential and working on solutions to prevent actual customer escalation
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex SAP landscape
• Identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams
• Provide regular reporting updates to SAP’s Head of GPC Office on large customer delivery account
• Improvement of large customer delivery program management through alignment with peer program managers at SAP SS&D GPC office.

 

 

What you bring

 

• Master’s degree or equivalent
• 15+ years of professional experience

• Experience in customer program management is a must
• Experience with government or public sector as customer is a plus
• Experience in IT implementation or delivery program is a must, experience with SAP products is an advantage 
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills.

 

Meet the team

 
SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.  

 

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Bring out your best

 

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services