Senior Director, Patient and Family Engagement

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HR Talent Acquisition

Job Summary:

Vanderbilt Health - Executive Search Team is conducting a national search for a Senior Director, Patient and Family Engagement.

Leading at the Vanderbilt Health System Level, the Senior Director, Patient and Family Engagement oversees the following departments and services: Interpreter Services, Volunteer Services, Spiritual Care, Clinical Pastoral Education, Patient Education, Project SEARCH, and the Patient and Family Advisory Councils.

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Key Functions:

• Engage patients and families to recognize their roles as the most important members of their health care team.
• Advocate for and drive implementation of patient and family engagement policies and practices to advance a culture of patient and family partnership.
• Gather, Analyze, interpret, and integrate data from various sources to identify trends, strengths, and opportunities for improvement in patient and family engagement.
• Communicate data and feedback to stakeholders to inform, motivate, inspire, encourage and support action that enhances patient/family engagement in care.
• Drive innovation and change to influence the design, processes, and systems affecting the patient and family across the continuum of care and the course of their relationship with Vanderbilt Health.
• Encourage and contribute to continuous efforts focused on clinical quality, safety, and improved outcomes through the patient and family lens.
• Participate in evaluation of enabling technology to enhance patient engagement/activation.
• Translate engagement strategy into measurable action plans, reinforcing shared accountability and supporting effective implementation, in collaboration with various stakeholder groups.
• Promote patient/family engagement practices and processes to encourage and support an organizational culture of caring and connection to our mission, vision and values.
• Support the development of stakeholders to enhance individual and organizational competency and to achieve consistency across the continuum of care for partnering with patients and families.

Qualifications:

Bachelor's Degree and 7 years of relevant experience

Preferred Qualifications:

Master’s Degree and 10 years of relevant experience (MHA, MSN, etc)

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Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Establishes function strategies with direct impact on the function results.* Problem Solving/ Complexity of work: Directs the resolution of numerous strategic issues that affect own function and the broader organization.* Breadth of Knowledge: Applies in-depth business knowledge across multiple areas of the business. * Team Interaction: Leads a function serving the organization at large.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, st