Corporate Communications and Community Relations Manager

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

www.veolianorthamerica.com

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. 

Position Purpose: 

The Communications and Community Relations Manager is responsible for the consistent articulation of the Veolia mission through comprehensive internal and external communication and stakeholder programs for local utility operations in Delaware. Works under the direction of the Vice President, Utility Communications and closely with local senior management to deliver communications that align with and support the Veolia brand and local goals. He/she is intimately familiar with water and/or wastewater operations and the industry, customer communications, employee engagement, media relations, community relations and stakeholder management.

Primary Duties/Responsibilities:

Nature & Scope-Principal Areas of Responsibilities:

The primary mission of the position is to support and promote a better understanding of Veolia -- its water-related services, objectives, programs, and commitment to excellence -- to the company's internal and external stakeholders.

Under the direction of the Vice President, Utility Communications, the Communications and Community Relations Manager develops strategic, comprehensive and professional communications and community programs that educate customers, employees and other stakeholders about company objectives and promote and celebrate the Veolia brand:

• Develops and implements communications and external stakeholder plans that align with both company and local goals.
• Develops a wide array of communications, including strategic plans, customer communications, press releases, speeches/presentations, etc.
• Accountable for communications performance goals established by Corporate Communications.
• Manages local websites, social media and digital networks, providing consistently fresh and relevant content.
• Manages and is accountable for the local communications budget.
• Other activities as deemed appropriate.

Key Focus Areas:

• Customer Communications
  • Develop communications that seek to increase satisfaction, brand perception and support a customer-focused organization.
  • Satisfy customer preferences by applying an omni-channeled approach that includes a variety of digital and traditional communications channels.
  • Create and execute communications programs for targeted stakeholder segments, including informational sessions, stakeholder dialogues and customer advisory groups.
  • Collaborate with communications directors/managers across the company and contribute to the development of company-wide strategic communications plans and programs.
  • Monitor, collect and analyze customer data, including the identification of trending / emerging issues, including but not limited to customer advisory panels, stakeholder dialogues, client research, social media, customer web behavior, focus groups, surveys and customer service centers. Incorporate learnings with the aim of creating customer focused solutions.
• Employee Engagement
  • Develop rich and meaningful internal communications that promote projects, champion change, foster employee pride, and inspire commitment to company goals.
  • Celebrate employees and their contributions through various company platforms and activities (award programs, newsletters, social media, storytelling, participation in company activities, e.g.).
• Community Relations
  • Accountability for and oversight of the local company’s Corporate Social Responsibility programs, including Veolia’s signature envir