Warranty Team Lead Technician

 Req ID 68416 Vila Nova de Cerveira, Portugal
     

We are looking for a new colleague to strengthen our Quality SWS Team in Vila Nova, Portugal.

 

Main tasks / Competence / Responsibilities: 

• Responsibility and authority to ensure all customer needs are considered.
• Manage commercial guarantee of customer: give support to main commercial activities of guarantees such us guarantee agreements, cost forecast, negotiation of technical factors and reports required by Finance.
• Technical management of customer guarantee: manage interfaces with customer including verification of received parts, non-conformities analysis, failures analysis, customer meetings developing and implementing correcting and/or preventive actions.
• Monitor and issue of reports: monitor customer guarantees developing, including communication of reports to all involved departments.

 

Required skills and experience / main competences: 

• Engineering degree or similar.
• Fluent English level, other optional languages as a plus.
• Quality IT programs (QSYS, GWD).
• FMEA
• APQP
• Continuous improvement tools
• SPC
• Analysis and problem solving.
• Negotiation skills.
• Product and process audits.
• Risks analysis/RFMEA.

 

Be part of our ZF team as Warranty Team Lead Technician and apply now!

Contact

Elena Mallo