SAP Concur: Travel and Expense Support with German

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

SAP CONCUR INFO

 

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Quick facts about SAP Concur: 

 

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million of users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
• Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

 

About the team

 

If you want to start your career in one of the fastest growing international companies and join a group of passionate fun people from all over the world - this is a place for you! Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for.

We are passionate about hiring, developing and rewarding great people. In our team we work in multicultural environment, we reward great people, who are always ready to help each other. The team members engage in ongoing development – personal and professional through continuous trainings. We offer cooperation with diverse people – clients and colleagues.

As Client Support Representative, you will be responding to and resolving straightforward service related and customer issues received via the Client Support web site or via telephone inquiries. In this sense, you will research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions acting as a first line of relationship management.

The Client Support Representative is expected to be already living in the Czech Republic and to be located or to considering a relocation to the Capital City of the Czech Republic.

 

What you'll do

 

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions. 
• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases. 
• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve. 
• Escalate unresolved customer issues as necessary to ensure timely resolution 
• Routinely update the customer on open cases to gain additional information or advise of status. 
• Interface with other Concur departments as necessary to resolve customer issues 
• Develop and maintain working knowledge of Concur products including new releases and products 

 

What you bring

 

The necessary requirement for this role is fluent English and German. Ideally, you should also have experience with troubleshooting software/hardware issues.

Can you prioritize, manage your time, communicate with clients and quickly learn in fast moving environment? Then don´ t hesitate and send me your CV!

 

WHAT CAN YOU EXPECT FROM US?

 

Concur’s culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, fully subsidized meal vouch