Manager, Learning & Development
Royal Caribbean GroupAbout the role
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Celebrity Training Team has an exciting career opportunity for a full time Manager, Learning and Development reporting to the Senior Director, Trade Marketing.
This position will be working onsite from Miami.
Position Summary:
The Manager, Learning & Development is a strategic leader within the Sales organization, responsible for the strategy, design, implementation, delivery, and continuous improvement of innovative training programs that support Celebrity Cruises' Sales organization and travel advisor sales channel.
Reporting to the Senior Director, Trade Marketing, this role leads to the development of comprehensive learning strategies and sales enablement initiatives that drive business performance, increase sales effectiveness, and strengthen product expertise across internal and external audiences.
The Manager serves as a trusted partner to Sales leadership, collaborating cross-functionally to identify training needs, develop scalable learning solutions, and measure program impact.
This role requires a highly organized, innovative, and results-oriented professional with strong leadership, project management, facilitation, and instructional design skills. The ideal candidate is a strategic thinker who can balance high-level planning with flawless execution and effectively lead multiple initiatives in a fast-paced, dynamic environment.
The Manager is responsible for overseeing key training programs and educational events, including Seminars at Sea, webinars, virtual learning experiences, education at sales meetings, and onboarding programs for internal and external audiences. This individual also manages learning content development, training technologies, vendor relationships, budgets, performance analytics, and continuous improvement efforts.
Success in this role requires strong business acumen, adaptability, executive presence, and the ability to influence stakeholders while delivering measurable business results through learning and development initiatives.
Essential Duties and Responsibilities:
Learning Strategy & Sales Enablement
- Develop and execute sales training strategies aligned with organizational priorities and commercial objectives.
- Partner with Sales leadership and key stakeholders to identify performance gaps and learning opportunities.
- Lead the design, development, implementation, and continuous improvement of training programs for internal Sales teams and external travel advisors.
- Establish learning frameworks and curricula that support onboarding, product education, sales effectiveness, leadership development, and ongoing professional growth.
- Ensure learning solutions align with adult learning principles and cruise industry best practices.
- Oversee the creation and delivery of engaging learning experiences across multiple formats, including instructor-led training, webinars, virtual learning, e-learning, and blended learning programs.
- Develop strategy for training and development.
- Works closely with other Trade Marketing leaders in creating actionable Sales Communications Plans, advertising to drive training participation forward.
- With a team of Trainers, leads and facilitates high-impact training sessions for Sales teams, travel advisors, leadership groups, and business partners.
- Creates training initiatives focused on improving sales performance, including but not limited to closing the sale techniques, objection handling, c
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