ServiceNow Technical Lead - REMOTE

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

Systems Analysis

Job Qualifications:

Skills:

Agile Methodology, Microsoft Office, ServiceNow Platform, Software Development Life Cycle (SDLC)

Certifications:

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a ServiceNow Technical Lead supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a ServiceNow Technical Lead, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Technical Lead joining our team to analyze design, develop, implement, and support code for our government customer, the United States Postal Service.

   

HOW A SERVICENOW TECHNICAL LEAD WILL MAKE AN IMPACT:

• Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform for USPS Enterprise Technology Services
• Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate
• Lead upgrade initiatives and ensure platform currency
• Ensure proper documentation of ServiceNow solutions according to standards
• Keep up to date on ServiceNow functionality and make recommendations on how new features can be used to enhance business processes
• Continuously improve methods and practices to achieve increased quality and value delivery
• Analyzes systems and procedures to refine their formulation and converts them to programmable formats
• Writes or updates software specifications
• Creates logical data models based on functional requirements
• Performs quality assurance review of specifications for internal and external delivery
• Troubleshoots and provides technical support and solutions to users
• Develops analytical tools for use in the design and redesign of systems
• Analyzes detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics
• Prepares and updates documentation for new or existing systems
• Monitors system effectiveness in satisfying user needs
• May provide guidance and work leadership to less-experienced analysts.
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Bachelor's degree in a Computer Science or related technical discipline; OR the equivalent combination of education, technical certifications or training, or work experience.

Required Experience:

• 8-12 years' of related professional experience including experience with Software Development Life Cycle (SDLC)
• 5+ years of experience with ServiceNow platform

Required Skills & Abilities:

• Proficient in the following qualifications:
  • Experience with ServiceNow development with knowledge of code best practices
  • Knowledge/experience with functional and technical knowledge of ServiceNow platform and architecture
  • Effective liaison leading technical development teams
  • Knowledge/experience of SDLC practices
  • Strong facilitation skills to effectively lead discussions across multiple groups
  • Oral and written communication skills including presenting to management
  • Knowledge/experience with Agile Methodologies
  • Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
  • Problem/Risk Management
  • MS Office Suite

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as