Customer Success Director

<div class="content-intro"><p><strong>Life at Plume</strong></p> <p><span style="font-weight: 400;">At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.</span></p> <p><span style="font-weight: 400;">We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.&nbsp;</span></p> <p><span style="font-weight: 400;">With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.</span></p></div><p>&nbsp;</p> <p><strong>Customer Success Director&nbsp;</strong></p> <p>Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability.&nbsp;</p> <p>We are seeking a <strong>Customer Success Director</strong><strong>&nbsp;</strong>to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success!</p> <p>You will act as a trusted advisor to executive stakeholders, aligning Plume’s platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience.&nbsp;</p> <p><strong>What You’ll Do&nbsp;</strong></p> <p><strong>Own Customer Outcomes Across a Strategic Portfolio&nbsp;</strong></p> <ul> &l