Credit & Collections Specialist Sr.

Anticipated End Date:

2026-07-02

Position Title:

Credit & Collections Specialist Sr.

Job Description:

Credit & Collections Specialist Sr.

LOCATION: This is a hybrid position requiring that you be in the office 1-2 days per week.

HOURS: General business hours, Monday through Friday. Start date can be within the hours of 7:30 am and 9:00 am, Central.

Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.  Alternate locations may be considered if candidates reside within a commuting distance from an office

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. 

 

Responsible for complex collection activities related to past due health insurance premiums and/or past due health insurance claims.  

Primary duties may include, but are not limited to:

• Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims.  

• Researches validity of past due and/or disputed debt.  

• Generates demand letters.  

• Prepares reports reflecting status of credit and collection activities for management review.  

Required Qualifications

• Requires a H.S. diploma or equivalent and a minimum of 2 years of commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications

• Medical insurance collection experience is strongly preferred.

• Previous experience working with Medicaid and/or Medicare is very helpful for this role.

• NextGen experience is preferred.

• You should be proficient in Microsoft Office programs to include Excel.

• Commercial insurance background is very helpful.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

AFA > Financial Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer wil