OTC/ Accounts Receivable Senior Specialist with German language skills

OTC/ Accounts Receivable Senior Specialist with German Language Skills 

Think Global, Work Local with Maersk Global Service Centre! 

Are you ready to join an organization on an industry-defining journey? At Maersk, we are a global business with 100,000 employees across 130 countries, and our Global Service Centres (GSC) are at the heart of our operations. Our GSC sites are already established across 12 locations in 7 countries – and we are still growing. We’ll soon be opening our newest GSC in central Warsaw, supporting our growing customer base and commitment to operational excellence. 

Our new GSC offers a great opportunity for motivated professionals to bring their skills and expertise to a dynamic environment where they can gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the centre of our global logistics operations. 

Find yourself welcome in our diverse and inclusive culture, working alongside a team of experts around the world, where you are valued for who you are and rewarded for what you bring. 

About the Role: 

As OTC/ Accounts Receivable Senior Specialist in our Order to Cash (O2C) team, you will be the focal point for customer AR issues for all brands, handling incoming and outgoing phone calls and managing customer interactions. Your role will involve creating visibility models to analyse trends and root causes, improving daily processes, and providing MIS reporting. You will manage customer and internal escalations, perform regular reviews of KPIs and SLAs, and ensure periodic reconciliation of customer accounts. 

You will dive deep into chronic overdue accounts, implement solutions, and handle business correspondence in Polish, including translations into English. Conducting customer visits when necessary and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders will be crucial. Effective collaboration with different functions in upstream teams and taking ownership of both happy and unhappy flows will be essential. 

Your role will also involve delivering working capital improvement and customer outcomes in sync with monthly and annual targets, driving effective collaboration and engagement with third-party financial service providers, and handling different products and brand portfolios. You will help develop standardized processes, assist in identifying automation opportunities, and produce financial customer reports for stakeholders as needed. 

Who are we looking for: 

• Proficiency in German: Strong communication skills in German and English languages for handling business correspondence and customer interactions. 

• Advanced Accounts Receivable Expertise: Extensive knowledge of AR processes, including managing escalations, performing reconciliations, and handling overdue accounts. 

• Analytical and Reporting Skills: Ability to create visibility models, analyse trends, identify root causes, and provide accurate MIS reporting. 

• Problem-Solving and Solution Implementation: Experience in complex problem-solving, implementing solutions for chronic issues, and collaborating with global colleagues. 

• Customer Service and Stakeholder Management: Strong focus on delivering excellent customer outcomes, managing interactions effectively, and ensuring customer satisfaction. 

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