On-Site Service Representative Part Time

 

Work Location Type: Onsite 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details:

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

You Will:
 

• Perform machine break/ fix activities for different machines at the customer's site
• Implement territory work relating to customer inventory projects
• Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
• Perform implementation responsibilities for new customers or new services
• Assist customers with staging, labeling and organizing product at a customer site.
• Complete product relocation and discontinuation process
• Will cover PTO and will have route based responsibilities and activities when needed.
• Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

You Have:

• 3 years' experience in customer service or warehouse environment
• High School diploma or equivalent
• Technical skills and experience solving problems
• Managed several projects simultaneously
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance