Sr. Manager, Data Governance

JOB SUMMARY

 

The Sr. Manager, Data Governance role will have oversight of data management processes and will be responsible for ensuring the integrity, quality, and security of our digital data assets, with a primary focus on data quality management for our website and mobile apps. This role will involve robust auditing and monitoring of data collection processes and downstream usage to maintain high-quality data while adhering to regulatory requirements and industry best practices.

 

 

CANDIDATE PROFILE 

 

Education and Experience 

 

• Undergraduate degree, equivalent experience or certification
• 5 years of experience in Data Analysis and Reporting
• Proven experience in data governance, data management, or related roles with a focus on data quality management and auditing.
• Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and experience implementing data protection measures.
• Demonstrated ability to conduct thorough audits, identify data quality issues, and propose effective solutions.
• Familiarity with web and mobile app technologies, including HTML, JavaScript, and mobile SDKs.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Detail-oriented with a commitment to maintaining data integrity and accuracy.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

 

CORE WORK ACTIVITIES 

 

Managing Work, Projects, and Policies 

• Develop and implement data governance policies, standards, and procedures to ensure compliance with regulatory requirements and industry best practices.
• Conduct comprehensive audits and assessments of data collection processes, ensuring accurate and reliable capture of user interactions across various platforms.
• Monitor downstream data usage to ensure data is properly utilized and safeguarded throughout its lifecycle, identifying potential areas for improvement.
• Collaborate closely with cross-functional teams, including IT, marketing, and analytics, to define data governance requirements, establish data quality metrics, and implement corrective actions based on audit findings.
• Provide guidance and support to stakeholders on data governance best practices, standards, and the implications of data quality issues.
• Collaborate with Data Privacy teams to implement data protection measures, address data privacy concerns, and mitigate risks associated with data governance.
• Stay updated on emerging trends and technologies in data governance, analytics, and digital marketing to drive continuous improvement initiatives and enhance monitoring processes.

 

Demonstrating and Applying Discipline Knowledge 

• Analyze information and evaluates results to choose the best solution and solve problems
• Think creatively and practically to develop, execute, and implement new plans or programs
• Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Exhibit strong analytical, project management, storytelling, and communication skills 

 

Additional Responsibilities 

• Works independently with minimal supervision, but knows when issues should be escalated to manager
• Develops relationships with members of other teams, and leverages those relationships to answer questions
• Presents work with clarity and confidence; explains complex matters so that others can understand them
• Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation 
• Demonstrates self-confidence, energy, and enthusiasm
• Performs other reasonable duties as assigned by manager

 

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensu