Senior Product Manager

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 50 million locations globally and have managed over 2.5 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Communications Service Providers (CSPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. 

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Sr. Product Manager
Plume Design Inc.

Plume Design Inc. is the world’s first SaaS experience platform for Communications Service Providers (CSP). As a next-gen smart home tech leader, Plume offers a 360° platform that helps providers deploy best-in-class Wi-Fi experiences efficiently. Plume is the only open and hardware-independent solution, enabling the rapid delivery of new services at a massive scale. Through its advanced product suite, Plume delivers innovative smart home and business solutions, from residential to multi-family homes, small businesses, and more.

As a Senior Product Manager, you will play a critical role in driving the success of Plume’s diverse product portfolio. You will collaborate closely with cross-functional teams across engineering, marketing, sales, and more to help define, develop, and launch new products. This role spans across multiple Plume product lines, working on product strategy, execution, and continuous improvement, ensuring the product suite aligns with customer needs, business objectives, and company goals.

What You’ll Do:

Product Strategy & Roadmap Development:

• Based on customer insights, market research, and company objectives, define product features and roadmaps for Plume's diverse product portfolio.
  
  
• Work alongside finance teams to develop business cases and confirm market opportunities, expected performance, and financial impact (Framework for Product P&L).
  
  
• Prioritize features and requirements, balancing customer feedback, market trends, and business goals to deliver value.
  
  

Market Research & Competitive Analysis:

• Conduct in-depth market analysis to identify new product opportunities, assess competitive products, and understand customer behavior.
• Utilize data-driven insights to shape product direction and validate product assumptions and decisions.
  
  

Product Development & Lifecycle Management:

• Manage the entire product lifecycle, from ideation and development through launch and post-launch iterations.
  
  
• Partner with engineering teams to define product requirements, specifications, and prioritize development efforts across the portfolio.
  
  

Customer Advocacy & Feedback:

• Collect and analyze customer feedback across all product lines to identify pain points and drive improvements.
  
  
• Collaborate with customer support teams to ensure products meet user needs and improve overall customer satisfaction.
  
  

Launch & Go-to-Market Strategy:

• Work closely with marketing teams to develop product messaging that clearly communicates customer value and product benefits.
  
  
• Collaborate with PR teams to manage public perception and provide expert insights into product features and benefits.
  
  

Performance Monitoring & Iteration:

• To monitor product success, track key performance indicators (KPIs) such as revenue, user engagement, customer satisfaction, and retention rates.
  
  
• Use performance insights to drive continuous improvement and inform future product development cycles.
  
  

Stakeholder Communication: