Regional Technician Trainer

Description

Job Summary

The Regional Technical Trainer candidate will be responsible for effectively facilitating dock and door technical training using a variety of media and platforms, to include instructor-led classroom training, face-to-face workshops, and virtual learning programs. The technical training includes, but is not limited to, inspecting, servicing, troubleshooting, installing, and repairing various industrial equipment with the highest level of focus on safety and exceptional customer service.

Key Job Responsibilities

• Champion a culture of safety that meets or exceeds the company’s high standards, to include monitoring of safety policies and procedures for all Service Professional related activities, equipment, and tools used in dock and door repair training.
• Contribute to the success of the Miner organization by working closely with the Learning and Development team and internal stakeholders to deliver our robust Service Professional training program.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks with current and future OEMs, and participating in professional organizations.
• Coordinate, prepare, and deliver in-person, virtual, and offsite training activities while utilizing a variety of instructional approaches, visual aids and models to demonstrate and teach industry concepts to Service Professionals.
• Develop, plan, organize and maintain effective classroom management strategies in alignment with organizational requirements.
• Plan and conduct learner assessments, offer feedback in compliance with established practices and qualification standards, and record assessment results.
• Monitor, evaluate and maintain accurate and adequate records of training activities and program effectiveness.
• Collaborate with subject matter experts in the research, development, and preparation of audience-appropriate, clear, concise, and engaging course content.
• Champion Miner’s core values of I’m On It Now, Student of the Game, Challenge the Status Quo, Coach and Be Coached, and Work Hard Have Fun to empower and prepare students to enter dock and door career field.
• Perform other duties as assigned by manager and company.

Key Performance Measurements

• A scorecard that reflects performance in safety, learner engagement, and attrition.
• Other key metrics prescribed by Miner leadership, resulting in positive customer and Company impact.

Requirements

• Technical experience in dock and door industry, to include expertise on dock levelers, door repairs, hydraulics/pneumatics, electrical wiring and schematics, and welding. Minimum of 7 years is required.
• Excellent verbal, written and interpersonal communication skills. Communication skills including the ability to convey contentious information with a range of audiences using a variety of methods.
• Excellent presentation and facilitation skills with a successful track record of making an impact.
• Strong time management and organizational skills including logistics and planning capabilities.
• Strong proficiency in the use of technology, to include mobile technology (i.e., iPads), risk management information software (i.e., Origami), and field service management software (i.e., ServiceMax).
• Proficient in the use of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Knowledge of the principles of adult training, learning methodologies, and the ability to instruct and motivate.
• Familiarity with Learning Management Systems (LMS).
• Industry certifications (i.e., AAADM, Fall Protection, MEWP, Forklift Operator) are a plus.
• Ability to travel.
• Proven experience as technical trainer, instructor, or similar role.
• High School Diploma or GED is required.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Must have a valid state issued Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk an