Healthcare Admin Secretary

PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy.  Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements.  This position will provide diversified administrative and secretarial duties for the Manager and clinics within the region to promote the goals and objectives of Renal Research Institute, LLC. 

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMS culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND SERVICE:
A.Clinical/ Technical Service

• Organize patient charts to meet compliance regulations for FMS.
• Demonstrate the ability to perform clinical/technical/service/administrative tasks
• Collect data and information for research projects being conducted.
• Credentialing for all MD’s and PA’s in all RRI facilities in the region.
• Gather all MD and PA licenses and maintain for current active status.
• Gather and track all licenses for RRI staff in the region.
• Gather all invoices and enter into SAP for all RRI clinics in the region.
• Prepare all month end reports for billing in designated clinics.
• Type and distribute all protocol revisions when given.
• Standing order reviews annually for all RRI clinics in the region.
• Collect and manipulate data to generate various reports for department, company, and regulatory agencies.  May develop own reports. 
• Establish and maintain records, documents, files, and policy manuals.
• Use initiative and good judgment to coordinate and implement special projects.

B. Business Integrity

• Understand basic regulatory obligations applicable to job responsibilities.
• Adhere to Company policies and procedures designed to ensure compliance with such obligations.
• Maintain effective management controls to prevent and/or detect violations of legal and regulatory obligations or related Company policies and procedures.

C. Organizational/Managerial

• Participate in the department’s performance improvement activities.
• Maintain patient/employee confidentiality in the management of information.

D. Educational/Professional Development

• Participate in the development of other staff members.
• Identify learning strengths and needs.
• Utilize learning resources.
• Enhance professional growth and development through in-service and educational programs

E. Communication/Relationships

• Demonstrate a professional, courteous, and respectful attitude in dealing with patients, families, and significant others.
• Display courtesy, tact, and patience during interactions with all members of the facility, staff, and extended community.
• Communicate department and hospital policy and procedures to staff.
• May be required to perform other duties as assigned, or when necessary.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

• High school diploma or equivalent.  College degree preferred.

EXPERIENCE AND REQUIRED SKILLS

• Four to five years secretarial and office experience. 
• Computer literacy with proficiency in word processing and database software.
• Excellent communication skills and the ability to interact with all levels of management.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.