Senior Vice President, Program Implementations

Description

From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. CareMetx is a growing organization that has developed an industry leading patient access platform coupled with our service center team. The blend of technology and services is core to our offering for pharmaceutical manufacturers.

Job Title: Senior Vice President, Program Implementations

Reports to: Chief Operating Officer

POSITION SUMMARY:

The Senior Vice President, Program Implementations will play a pivotal role in leading the Implementation Team dedicated to successful program launches. Additionally, they will be responsible for supporting potential and new clients from the initial program concept, through implementation by ensuring the customer’s vision comes to life. The SVP, Program Implementation requires a strong leader that is operational and technically savvy which will contribute to making a significant impact in successful program launches. The SVP must have the ability to work cross-functionally to ensure all implementation deliverables are achieved in accordance with program timelines and milestones.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead, coach, and mentor the Implementation Team towards successful program launches and achieving individual performance goals
• Accountable for ensuring the implementation team is defining, planning, orchestrating, and delivering a highly matrixed project plan involving multiple internal and external “customers”
• Ensures the team is defining, maintaining, and tracking project milestones while developing, maintaining, and providing analyzed project plan reports
• Responsible for providing clients the highest caliber support through the implementation phase by clearly articulating scope and magnitude of project plan
• Rigorously manages scope of project to ensure commitments are achieved within agreed upon timelines, cost, and quality parameters
• Partners with Account Managers on financial forecasts and provides on-going reconciliation of resources and other related program project expenditures
• Ensures client communication plans and touchpoints to ensure clear understanding of program implementation timelines
• Ensures the Implementation Team completes program documents, collateral, technology testing, data/data dictionaries, and technology connectivity is completed prior to program going live in partnership with Hub Ops, Account Management and IT
• Provides timely updates on program implementations to various internal stakeholders and the Executive Leadership Team
• Contributes directly to ongoing execution of CareMetx platform strategy to deliver growth, profitability, and operating targets
• Ensures effective coordination of new clients from sales through implementation into program production with appropriate knowledge transfer
• Embodies a culture of service excellent, leading by example and instill accountability by setting clear expectations, measuring results, and rewarding the right behavior
• Sets the standard for handling escalations that could impact implementation and engaging with appropriate CareMetx team members for effective resolution
• Ensure effective and timely triage of customer requests/concerns for timely resolution
• Ensures that Implementation team regularly prepare customer status dashboards to support visibility of status, risks and next actions to broad set of stakeholders, both internal and external
• Ensures Implementation Team is consistently providing meeting notes are adequately documenting project timelines/milestones
• Guides Implementation Team to support excellent facilitation and preparation for regular cross functional internal and external customer status meetings
• Ensures timely and accurate billing set up throughout the implementation in partnership with Account Management, so that invoices are submitted to customers for revenue capture
• Provides support to RFI/RFP process in the form of answering questions, creating slides for decks, participating in prospective customer meetings as subject matter expert on implementation.
• Effectively represents CareMetx Implementation capabilities at sales pitches and finalist presentations
• Reviews and provides input on Master Service Agreements and Statements of Work in partnership with Account Management

Education and Experience:

• BS/BA in business, healthcare, computer science or equivalent
• Highly fluent in agile project planning for hub program implementation
• Knowledge and experience in