Jobs and Careers

Sr Director of Operations - West US

Woods Cross, United Statesfull_timeVerifiedPosted 3 Dec 2024

About the role

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

Competitive pay – Plus incentive opportunities!
Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
PTO and Paid Holidays
Training and mentoring – Learn from our experts in the industry
Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Sr. Director of Operations will be responsible for introducing and implementing Miner's business processes and core systems for acquired regions. The position drives improved business results by successfully integrating acquisitions with the legacy business via systematic and procedural alignment. This position will also support all branches and Directors previously integrated within their named territory. The Sr. Director of Operations, West US, must be a thorough and effective advocate of processes with a proven track record of driving sustainable organizational change.

Key Job Responsibilities

Communicates effectively at all levels of the organization and builds commitment with a wide variety of stakeholders.
Introduce and deploy core business management systems.
Introduce and deploy Best Demonstrated Practices (BDP’s) for the organization.
Introduce and deploy policies related to service and operations.
Demonstrates thought leadership to drive ongoing continuous improvement opportunities.
Executes, drives, and manages multiple projects, as assigned, to support business development or operational efficiency of newly acquired businesses.
Execution of operational processes and activities.
Set and continually manage project expectations with team members and other stakeholders.
Support the successful integration of newly acquired businesses.
Participates in special projects and performs additional duties as required.
Perform other duties as assigned by the supervisor.
Strong Collaboration with Sales Leadership to drive customer satisfaction.
Travel is required 50% of the time across the assigned territory.
This position has supervisory responsibilities and reports to the Vice President, National Operations and Customer Care.

Competencies