Customer Success Co-Op (Northeastern Students)

Lendica is an AI finance platform transforming supply chains across the tens of millions of private businesses in the US. Its suite of AI-powered financing tools seamlessly embed into SMB workflows, injecting capital on demand. Lendica’s products enable clients to access optimized financial strategy, automate collection and payment workflows, and receive real-time supply chain insights, revolutionizing finance departments and creating a new category of financial services.

Responsibilities:

Operational & Client Engagement:

• Serve as the primary point of contact for customer inquiries, issues, and escalations, ensuring responsive and effective resolutions.

• Perform operational activities to foster strong customer relationships through regular, proactive engagement to understand their needs and ensure optimal use of Lendica's solutions.

• Work closely with Sales and Tech teams to streamline customer experiences and advocate for customer-driven product enhancements.

Data Analysis & Marketing Strategy:

• Leverage Microsoft Excel to analyze customer usage data, deriving insights to inform upselling opportunities and product improvements.

• (Optional) Utilize understanding of SQL and Python to extract, manipulate, and interpret customer data for tailored engagement strategies.

Salary: 17.50 - 20 USD an hour