Consumer Loan Servicing Representative II (153CLSR2)

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

Under moderate supervision, performs clerical tasks efficiently to service existing consumer loans including but not limited collateral protection insurance, loan payoffs, scanning and filing loan documents and servicing member's existing loan products. Assists Branches, Call Center, Operations Department, Collection Department and member's directly with loan servicing issues. Conducts research to resolve member issues. Once funded, completes quality control reviews for completeness, accuracy and compliance standards.

Essential Duties and Responsibilities:

Solving Problems

Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.

Productivity/Output

Maintains an established standard of work. Masters new tasks and routines. Maintains an established level of personal reliability and punctuality. Meets deadlines and commitments. Keeps work up to date. Meets established goals

Quality of Work

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.

Encouraging Member Focus

Consistently conveys that members are the highest priority. Respects member needs and expectations and lets members know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) member behavior or expectations. Communicates in a manner that promotes and sustains member satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that member needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent member service.

Compliance

Stays abreast of relevant procedures, laws and regulations i