Senior Manager, Supply Chain & Customer Operations

Supply Chain & NPI Planning 

• Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.  

• Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.  

• Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.  

• Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.  

• Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.  

• Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.  

Customer Operations 

• Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.  

• Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.  

• Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.  

• Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.  

• Drive customer business reviews and cross-functional governance across internal and external partners.  

Leadership 

• Lead and develop a high-performing supply chain and customer operations team.  

• Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.  

• Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.  

• Champion operational excellence, process standardization, and continuous improvement initiatives.  

 
What You Bring

• Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or related field.  

• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.  

• Experience supporting NPI programs, high-volume operations, and hyperscale customers.  

• Strong analytical, forecasting, inventory management, and operational planning capabilities.  

• Proven ability to manage complexity and collaborate across global cross-functional teams.  

Preferred 

• Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.  

• Knowledge of ERP/MRP systems such as SAP.  

• APICS/CPIM/CSCP certification preferred.  

• Advanced proficiency in Excel, Tableau, P