Supervisor - Customer Care

General information

Career area Customer Care Country United States Work Location(s) 12808 Gran Bay Parkway West, FL, 12850 W Gran Bay Pkwy, FL State Florida City Jacksonville Remote? No Ref # 20930 Posted Date 10-22-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

As a Customer Care Supervisor, you will be responsible for overseeing the daily operations of our customer care team, with a specific focus on the insurance repair check and remote deposit process. While working in a secure mailroom environment, you will ensure that our customers receive prompt, professional, and efficient service. You will also be responsible for training and mentoring customer care representatives, handling escalated customer issues, and implementing strategies to improve overall customer satisfaction.

Ally Work location for this role is: Jacksonville, FL

This role requires an average of five (5) days a week in the office, shift: 8am to 5pm EST

The Work Itself

• Supervise and support a team of customer care representatives.
• Monitor and evaluate the performance of the customer care team.
• Handle escalated customer inquiries and complaints i