Guest Room Attendant (Swing Shift) - Full Time - Harrah's Gulf Coast

 

ESSENTIAL JOB FUNCTIONS: PM Guest room attendant (GRA) Responsibilities Collect radio and sign-in. Guestroom Cleaning: late check-outs, DND’s, pick-ups and unexpected checkouts. Office Coordinator will issue assignment. Respond to guest requests in a timely manner. Make sleep sofas as assigned. Prepare turndown cart: stock supplies, straighten and clean. Retrieve turndown assignment from Rooms Controller at 5:30pm. VIP Rooms and Suites upon request Check with Rooms Controller at 7:00pm for recent arrivals. Turndown Service: Remove the bed throw - fold and put away. Straighten clothing and pair shoes. Turn on lamps or overhead light. Turn radio on designated station – play softly. Place turndown note and amenity. Close drapes. Place remote control and TV channel guide on beside table. Remove used room service items. Wipe clean the bathroom and shower glass. Place guest items on clean washcloth. Replenish amenities as needed. Remove and replace any used towels. Empty trash. Replenish ice. Additional responsibilities: Report any items that need attention from Engineering as a work order. Clean cart and remove all used items i.e. cleaning rags, used amenities, et

 

QUALIFICATIONS: High School diploma or equivalent preferred. Housekeeping or environmental service experience preferred. Excellent customer service skills 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to read, write, speak and understand English. Able to push, pull and carry up to 100 pounds. Need to stoop, bend, reach and pull. Respond to visual and aural cues.