IT Site Support Technician

Job DetailsJob Location: El Reno Manufacturing - El Reno, OK 73036We’re seeking a proactive and hands-on IT Support Specialist to join our team at a dynamic manufacturing facility. This hybrid role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and values face-to-face collaboration with end-users.

Key Responsibilities


Provide onsite and remote technical support to end-users across the manufacturing site
Respond to and resolve IT support tickets in a timely and professional manner
Assist with workload overflow from centralized IT support staff
Set up and maintain hardware (PCs, printers, mobile devices) and software systems
Deliver employee training on IT tools, systems, and security best practices
Support network connectivity, device configuration, and troubleshooting
Collaborate with cross-functional teams to ensure smooth technology operations
Travel occasionally to other company sites for support and training needs


Qualifications


2+ years of experience in IT support or help desk roles
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
Experience supporting hardware, peripherals, and basic networking
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Valid driver’s license and ability to travel as needed


Preferred Skills


Spanish
Experience in manufacturing or industrial environments
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Basic proficiency with Windows environment including Windows 11, M365 applications, and desktop troubleshooting
Certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus

Qualifications