Executive Deskside Support Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we’re looking for

Toyota Financial Services is looking for a highly motivated and service-oriented Executive Deskside Support Analyst to provide white-glove, 24x7 technical support to our executive leadership team and their support staff. This role requires a calm, proactive professional who thrives in high-pressure environments and is passionate about solving complex problems with speed, discretion, and polish.

You’ll need to demonstrate strong communication, collaboration, and troubleshooting skills while working closely with our executives to ensure uninterrupted productivity. If you are confident working across technologies and capable of prioritizing multiple urgent requests with poise, this role is for you.

What you’ll be doing

• Deliver executive-level, 24x7 deskside and remote support for laptops (Windows/macOS), mobile devices (iOS), collaboration tools, and AV equipment.

• Lead or contribute to IT initiatives such as hardware/software refreshes and business productivity improvements.

• Own incident escalation, resolution, and reduction—providing follow-through and documentation for each.

• Partner with engineering and support teams to develop and implement permanent fixes for recurring issues.

• Support executive meetings, travel as needed, and assist with high-visibility internal events (e.g., Quarterly Board of Director Meetings).

• Maintain prompt and professional communication with executive stakeholders and delegate tasks appropriately.

• Provide backup or support for non-executive staff when needed.

What you bring

• 5+ years of progressive IT support experience, including at least 2 years in executive or VIP support.

• Hands-on experience with Windows, macOS, iOS, and Microsoft 365 in a corporate setting.

• Proven ability to troubleshoot technical issues under pressure with a focus on permanent resolution.

• Excellent communication and interpersonal skills, especially when interacting with senior leadership.

• Ability to multitask, prioritize, and adapt quickly to shifting demands.

• Strong sense of ownership, initiative, and accountability.

• Experience working on-site Monday through Friday with flexibility for after-hours or weekend needs.

Added bonus if you have

• Team lead or supervisory experience over small to medium sized support staff

• ITIL Foundations certification.

• Experience supporting AV solutions and collaboration platforms like Microsoft Teams and Zoom.

• Familiarity with automation or scripting to streamline support tasks.

• Exposure to mobile device management (MDM) tools and business continuity practices.

• Strong organizational skills including calendar coordination and executive scheduling.

What we’ll bring
 
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral s