Commercial Network Technician Lead

Description

Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Commercial Network  Technician Lead to join our team.

Job Title: Commercial Network Technician Lead

Report to: Manager, Network Services

Status: Full Time/Non-Exempt

Position Summary:

The Commercial Network Technician Lead must have very strong customer service skills and exceptionally strong technical skills working with customer CPE, a variety of network and access equipment devices, as well as designs and configurations. The employee will coordinate the daily workload for a team of technicians and support them throughout the day. This employee will spend a portion of their time in customer premises and will also interface with business, commercial customers and VIP or special case residential customers. This position will work both the installation and maintenance of network equipment/sites and customer services for Summit Broadband. This position includes the documenting and building of the IP/MPLS Network infrastructure and ensuring birth certificates are accurate and in place ensuring continuous functionality, network security, reliability and redundancy and optimization of network resources. Excellent customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all customer installation, maintenance and updates in the commercial, business and VIP residential product suite in addition to the installation and maintenance of Network equipment and sites in the Southwest and Central Florida regions.

Essential Duties and Responsibilities:

· Maintains Telecommunications and network systems, including phone systems, network nodes, terminals and network systems (both infrastructure as well as customer-facing). This includes maintenance, operation and provisioning of the following:

o HFC proof of performance testing

o CLI testing/repair

o VoIP, both internal and third-party VoIP services

o TDM, both internal and third party TDM services

o SIP, both internal and third-party SIP services

o Star2Star Telephone system support

o IPTV, where applicable

o Lead and support a team of technicians

· Maintenance, design, provisioning and troubleshooting of various network topology components, including long haul transport and metro transport

· Distribution construction, preventative, and demand maintenance.

· Splicing all types of coax cable, CAT 5/6 cable and fiber optics.

· Setting equipment levels, set up and change out of amplifiers, calculate signal level losses in cable or fiber, and balance electronics equipment for distribution lines.

· Install, inspect, monitor, test and adjust cable transmission and distributions systems; both forward and reverse

· Repair or replace faulty cables, power supplies, amplifiers and other associated transmission and distribution equipment

· Conduct system tests such as signal/noise, MER, BER, optical power and signal level.

· Troubleshooting and restoration of service; service calls

· Configuration of multiple types of network and access network equipment.

· Monitors and understands network capacity components including ports, transport circuits and bundles.

· Acts as level two technical support and “smart hands” for the Network Engineers in the IP and MPLS team, serving as technical support to the Network Operations Center (NOC).

· Acts as “smart hands” for break/fix as s=well as optimization activities for network facing events.

· Ability to clearly document, update and read/follow the Electronic Network Ticket Management system.

· Clear communication with business clients.

· Identify and resolve NESC violations

· Installation of new services at the subscriber’s location including analog, digital, Voice, IPTV, HDTV and HSD service.

· Other duties as assigned including non-technical and administrative/project management duties

Required Skills & Qualifications

· HFC proof of performance testing

· CLI testing and repair

· Troubleshooting, forward and return signal issues

· Configuring – Physical configuration of CPE equipment as well as some network access equipment

· Provisioning – Assist NOC and Network Engineers in provisioning circuits for